Blade investigates your customer portfolio identifying customer accounts that have not completed the end to end invoice process, highlighting the key milestones in the process trapping revenue.
Blade is comprised of 2 main reports that are executed in order to understand the Late Bill and/or Late Invoice position.
Example Blade Metrics:
- Individual invoice process milestone volumes
- Length of invoice delay
- Estimated value of trapped revenue/uninvoiced contracts
- Number of customers, accounts and contracts impacted
This insight enables your business to respond to invoicing delays quickly and efficiently by re-prioritise exception processing therefore not impacting the customer experience. Blade is also an enabler to complete Trend or Root Cause Analysis to pro-actively manage or prevent delays in the invoicing process.
This user guide provides information on accessing, running and using the Blade reports.
Blade is focused upon consumption billing to ensure your meter to cash process is running smoothly and as a result purposely excludes non consumption bill documents.
See below an example report.