Customizing tables need to be properly maintained with transaction SM30:

  • /BTI/MDE_C_WRRES – estimated resolution times

Each work request that you wish to see AHT results in the report should be entered into this table and maintained.
Example:

  • Class – Enter the work request class
  • Subclass – Enter the class subclass information here
  • Est. Res. Time – This is the estimated resolution time for the work request
  • Unit – Only use a unit of time here (i.e. sec, min, hour or days)

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