AC Properties

Step 1: Configure properties
Note: Property described as – “Describes which SN task tables will be in use with ActiveControl” should follow the convention of separating tables with commas (i.e. change_request, incident, problem)

Note 2: Property Described as: “Function name for Creating ActiveControl soap messages” will be found in the SOAP message provided by the AC admin, and can also be found in the SOAP Message: “ActiveControl” Soap message functions list

Step 2: Change properties in accordance with the blueprinted ID’s agreed by both Basis and ServiceNow admins. These ID are inline with those in the /BTI/TE_INT_CONV table in the clients SAP Domain Controller.

Step 2a: Navigate to Change Request menu, Select Open

Step 2b: Select any Change Request. Right click the form header. Navigate to Configure -> Form Design

Step 2c: Find the AC Status field on the options list, and place it on the form. Save

Step 2d: Navigate back to the form, and right click the field header for AC Status. Select Configure Choices.

Step 2e: Tailor AC Status choices. Save.