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SOAMANAGER Setup
SOAMANAGER Setup
Prerequisite: Review SSL certificates are the same between SAP and 3rd party tools. Locally/self-signed certificates are not accepted. Verisign is one certificate provider. Note; SOAMANAGER web browser dashboard structure changes with every version of Solution…
Web Services
Integration Architecture » Web Services
The technical definitions are available as WSDL both for the main definition and test endpoint . The following documentation, which details every action available, has been generated from the WSDL above. Port type _-BTI_-TE_TASK_WS 3.2.1 Create a business task Allows…
SSL connectivity errors
TROUBLESHOOTING » SSL connectivity errors
SSL certificates not trusted/accepted ServiceNow certificate not accepted by SAP organization Extra…
SAP Integration Header
TROUBLESHOOTING » SAP Integration Header
Check in tables /bti/te_int_head SE16
SAP Integration Item’s
TROUBLESHOOTING » SAP Integration Item’s
Check table /bti/te_int_item se16. You can delete these entries and retest a connection.
Check SICF for active Services
ActiveControl Domain Controller Setup and Configuration » Check SICF for active Services
Default_host > BTI > te_web_services Default_host > sap > bc > bsp > bti Default_host > sap > public > bsp > sap > ?
External System(s)
ActiveControl Domain Controller Setup and Configuration » Configuration Overview » External System(s)
The ActiveControl integration framework can be used to perform outbound integration on potentially any external system. Two tables need to be maintained here, table ‘/BTI/TE_INT_SYST’ is the table that holds all the external system id’s and descriptions along…
Soap Messages
Service Now Overlay with ActiveControl Integration » Initial Settings » Soap Messages
ActiveControl SOAP Message WSDL now exists in the clients ServiceNow. Or a variation of the name depending on version. The WSDL is defaulted to BTI’s SAP instance, client SNOW admin needs to redefine this to what is identified in the created SAP SOAMANAGER…
WSDL Analyzer
TROUBLESHOOTING » WSDL Analyzer
SOAMANAGER has a WSDL Analyzer. 1st Copy the WSDL from the Service Definition Binding Paste url, user and password > Analyze! Successful with [green checkbox]
Introduction
Introduction
ActiveControl offers a variety of ways to integrate inbound and outbound scenarios using documented API’s. ActiveControl provides an Integration Framework that can manage outbound interactions with external systems (including queuing, re-sends, error processing and…
Service Now Overlay with ActiveControl Integration
Service Now Overlay with ActiveControl Integration
Activate the following services in SICF sap/bc/webdynpro/sap/SAML2, /sap/public/bc/icons, /sap/public/bc/icons_rtl, /sap/public/bc/webicons, /sap/public/bc/pictograms, /sap/public/bc/webdynpro/* Run transaction SRT_ADMIN in client 000 and client 100 Run…
Configuration
Service Now Overlay with ActiveControl Integration » Configuration
Step 8: Confirm the following now exist in the instance: ActiveControl Navigational Menu Application ActiveControl Scripted Web Service (Menu -> System Web Services -> Scripted Web Services -> Transport Expresso) ActiveControl Script Include (Menu -> Script…
AC Status Mappings
Service Now Overlay with ActiveControl Integration » Configuration » AC Status Mappings
Change status mappings in accordance with the blueprinted field values agreed by both Basis and ServiceNow admins. Step 4: Set AC Status Mappings – The status mappings table will allow AC to update a SN task state field based on the AC status received. Step 4a: …
The Integration Framework Architecture
Integration Architecture » The Integration Framework Architecture
The Integration Framework is divided between inbound and outbound processes. For inbound calls, those made by a third party system into AC, a number of web services are exposed allowing the external system to manipulate ActiveControl objects. Calls to AC web services…
Inbound Integration
Integration Architecture » Inbound Integration
For inbound integration scenarios AC provides several SOAP web services. Currently, these are: • Create a Business Task • Change a Business Task • Read a Business Task • Analyse a Business Task • Read the results of an analysis for a Business…
Inbound – Service Definition
SOAMANAGER Setup » Inbound – Service Definition
Two TE integration services are defined. /BTI/TE_TASK_CREATE_WS is an older configuration requirement and no longer used in newer versions. /BTI/TE_TASK_WS is to be configured. Pending a web service binding WSDL from TETASK is still to be supplied to…
Integration Architecture
Integration Architecture
The architecture of ActiveControl can be broken down into: client software, a controlling SAP system, other participating SAP systems and integration systems. The diagram below illustrates the central role of the controlling SAP system – referred to as the…
Connector Functionality
Integration Architecture » Connector Functionality
From the standard process flow above, it is envisaged that the developed connector will provide the services required on the ITSM side to initiate a web service call to ActiveControl to create an AC Business Task (which will be the representation of the ITSM ticket…
The Domain Controller
Integration Architecture » The Domain Controller
Like the Transport Management System, ActiveControl has the concept of a “domain controller”. The domain controller does not need to be configured in any special way, it is simply the SAP system that the ActiveControl client software connects to, and is where…
Service User
ActiveControl Domain Controller Setup and Configuration » Service User
A service SAP user is needed within the AC Domain Controller. The following roles and authorisations need to be be assigned to the Service User: • /BTI/TE:CTS_ADMIN • /BTI/TE:CTS_USER • Authorization for S_SERVICE (this can be done by adding…
ActiveControl Domain Controller Setup and Configuration
ActiveControl Domain Controller Setup and Configuration
This section guides you through the steps that are needed to configure outbound integration within ActiveControl. The Integration configuration is maintained through the SAP standard SM30/31 functions where table entries can be created and updated.
Initial Settings
Service Now Overlay with ActiveControl Integration » Initial Settings
Users: Roles: Create/Check SOAP user for these roles x_bate_transport_e_transport_expresso_user – Allowed to add, change, and delete field and status mappings with regards to ActiveControl. x_bate_transport_e_transport_expresso_admin – Allowed to change the…
Object Navigation
ActiveControl Domain Controller Setup and Configuration » Object Navigation
Check ServiceNow Package for mapping /BTI/TE_NDP_EXT Check Enterprise Services > Service Consumers > CLAS/BTI/CO_CO_TE_SN2SERVICE_NOW_S Validate Active Validate WSDL Local file WSDL from Service Now: SOAP Message Function_-bti_-teTaskCreateW Within Package…
Notification Users
ActiveControl Domain Controller Setup and Configuration » Configuration Overview » Notification Users
It is also possible to set up ‘Notification Users’ per external system that can be notified when an integration message has gone into an error status. This is run through the Email Notification Engine and the table that needs to be maintained is…
AC Properties
Service Now Overlay with ActiveControl Integration » Configuration » AC Properties
Step 1: Configure properties Note: Property described as – “Describes which SN task tables will be in use with ActiveControl” should follow the convention of separating tables with commas (i.e. change_request, incident, problem) Note 2: Property Described as:…
Inbound Process Flow
Integration Architecture » Inbound Integration » Inbound Process Flow
The standard inbound integration process flows would be: • Create/Change a Business Task in ActiveControl Creating or changing a Business Task requires simple calls to the appropriate web service. When changing a Task, the current field values should be read first…
Inbound Integration Process
Integration Architecture » Inbound Integration » Inbound Integration Process
There are two inbound calls in the above scenario: 1. Creation of the Business Task in AC 2. Approval of Testing/Entry of test results once testing complete Both of these calls would be web service calls to standard AC APIs (although alternative techniques are…
Updates to Business Tasks
TROUBLESHOOTING » Updates to Business Tasks
It is not part of the current out-of-the-box ActiveControl / ServiceNow integraiton to update Business Tasks based on updates to the corresponding ServiceNow ticket. It is possible to do this via an extension to the plug-in – this has been done by another…
Outbound – Consumer Proxy
SOAMANAGER Setup » Outbound – Consumer Proxy
Use latest Service Now SOAP proxy Define SNOW user name and password Ping Web Service – successful Defining port 81 (:81/) in the HTTP url, will redirect the url to HTTPS.
Number Range
ActiveControl Domain Controller Setup and Configuration » Configuration Overview » Number Range
Number range for object /BTI/TE_RF needs to be setup in the AC Domain Controller via SNRO for the Integration Framework to operate. ! If you do a full DC migration of the ServiceNow configuration from a Dev Domain Controller to a Production Domain Controller, it…
Advanced Configuration
Service Now Overlay with ActiveControl Integration » Initial Settings » Advanced Configuration
Set Create AC business task Trigger in SN – Setting/modifying the AC business task creation trigger in SN requires updating the condition set in a business rule. The business rule runs asynchronously. Modifying or creating a new business rule for a different SN task…
Integration Scenarios
Integration Architecture » Integration Scenarios
The standard integration scenario is to combine AC and a third party IT Service Management product, and possibly a Test Automation product to create a fully integrated end-to-end process for managing change. This typically requires both inbound and outbound…
Mapping
ActiveControl Domain Controller Setup and Configuration » Configuration Overview » Mapping
An essential part of the integration framework is mapping ActiveControl fields to the equivalent fields on any external system. This is achieved using the table ‘/BTI/TE_INT_MAPP’. Ideally, this process will need to be undertaken before the framework can be used.…