System Unavailability

There may be occasion where the Integration is not possible due to system downtime on either ActiveControl or JIRA side.

ActiveControl downtime
If the AC Domain Controller is down or unavailable for whatever reason, when the Domain Controller becomes available again the next run of the integration jobs will perform a catch up of all required activity since the last time the jobs were run.

No manual intervention relating to the Integration should be required of the AC Administrator after AC downtime; as long as the Integration jobs detailed earlier in this document are running, then the catch up will occur automatically.

JIRA downtime
If JIRA is down, then Integration will fail. This will be notified to the configured users.

A new report is available from ActiveControl 7.0 onwards, that lists the failed entries and provide the facility reset their number of retries counter so that the items can be picked up for Sending at the next run. 

This report is called via transaction /n/BTI/INTTEG_RESET_ER in the Domain Controller.

Further details of this Report are detailed in this online Knowledge Article