Approvals triggered by status change

Until now, the ActiveControl / ServiceNow integration has not catered for approval scenario – whereby a status change in ServiceNow could be used to automatically trigger an Inbox or Outbox approval within ActiveControl

On the back of a recent new customer engagement, the ServiceNow update set has been enhanced as part of ActiveControl so that such auto-approvals can be done in ActiveControl based on a status change in ServiceNow.

Configuration Steps

To benefit from updates as part of the ServiceNow integration, an existing Customer will need to update to the latest version of the ServiceNow update set. This is available on request from Basis Technologies.