If issues are encountered whilst using the ActiveControl Windows GUI (eg. menus are not being displayed or other display problems), the client can be reset.

This is done from the ActiveControl Windows GUI login screen.

1. Enter your Username and Password on the login screen (but do NOT press OK yet).
2. Hold down SHIFT and CTRL on your keyboard.
3. Press the OK button while still holding them down.
3. Keep SHIFT and CTRL held down until you see a popup message asking if you want to reset your ActiveControl client settings.
4. Choose ‘Yes’ will perform the reset.

Figure: Resetting the Windows GUI


Was this helpful?

Yes No
You indicated this topic was not helpful to you ...
Could you please leave a comment telling us why? Thank you!
Thanks for your feedback.

Post your comment on this topic.

Post Comment