To use the defer cases functionality a job is required to be scheduled in batch, program name:
/BTI/MDE_BWC_DEFERRAL_REMOVE. This job should be scheduled once a day to check if cases have reached the deferral date and put them back into the Personal Worklist or Queue ready to Get Work. If you do not run this job – cases will remain in the Defer folder.

Feedback

Was this helpful?

Yes No
You indicated this topic was not helpful to you ...
Could you please leave a comment telling us why? Thank you!
Thanks for your feedback.

Post your comment on this topic.

Please do not use this for support questions.
For customer support, please contact us here.

Post Comment