Device Management

The Device Management module of SAP IS-U manages objects such as schedule records, meters / devices and meter readings.

Implausible Meter Readings
Meter readings that have been successfully uploaded against the register(s) of a meter but are outside the tolerance limits of the expected meter reading. These readings are not billable and will prevent further billing causing delays to invoicing and payments.

Open Meter Reading Orders
Meter reads can be delayed for a number of reasons, for up to a number of weeks. Lack of a meter read can cause billing to be delayed.

Installation Locks
Installation locks prevent meter reading orders from being created for the installation. If no meter reading orders can be created, then any contracts moved in for the installation will not be billed.

Disconnection Documents
Disconnection documents represent the fact that a particular installation has been disconnected. This prevents numerous business processes from executing for the given object(s) including meter reading download/upload and billing.

No Device
A work request has been added to display if a device is not allocated to the installation, which is connected to an active contract. Delays in flow processing can prevent devices from being installed meaning unbilled consumption leading to potential lost revenue. This feature will highlight these issues immediately to the agent in order for this to be fixed contributing to an effective meter to cash flow journey.

Smart Meter Communication (AMI Inbound / Outbound)
As metering technology improves and direct device communication becomes possible the need to keep an eye on error messages in this area becomes more important. The consequences of these messages not delivering their payload could impact the Customer in many ways ranging for device installation failures, meter read upload delays and tariff change faults.