Closure Control Notes would provide an option for user to add pre-configured notes in /BTI/MDE_BPEMCOND.
These notes would be automatically applied for BPEM cases when closed via the closure control job. This job runs the closure control rules to check which cases should be automatically completed by the system. Any cases that are changed by the job can have the pre-configured note applied to the case. The job can be ran in three modes and therefore for each mode you can add a different note. For more information about the closure control job see this topic: “Closure Control – Job”:
Adding Closure Control Notes:
User can Configure Closure Control Notes via /BTI/MDE_BPEMCOND
User has ability to Change, Display and Delete Notes.
User can Configure Closure Control Notes for three actions.
1. Complete Case
2. Re-Open Case
3. Confirm Complete Case.
Complete Case Notes is displayed by default (this is the most commonly used mode for the closure control job).
Where are notes saved?
Closure Control Notes are saved in /BTI/MDE_CND_NT table.
How are the notes used?
Close case via batch job: /BTI/MDE_BPEM_CLOSURE_MDR.
Notes would be updated in the case notes tab.
Cases closed via Closure Control Job.
Closure Control Notes update in for BPEM case.