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CCH Enhanced UI

Fiori UI now available for the Customer Centric Hub in BDEx. Customer Centric Hub App is available to be added to the Fiori catalogue This app will launch the user’s Dynamic Work Center – Personal Inbox in Fiori App. The BDEx same BDEx settings are…

Views within CCH App

Launching the App Customer Centric Hub App can be loaded directly or launched from a case in the Dynamic Work Center. When loading the app directly the user will be prompted to input or search for customer information: User can navigate to the following screens:…

DWC Enhanced UI – via Fiori

Fiori UI now available for the Dynamic Work Center in BDEx. Dynamic Work Center App is available to be added to the Fiori catalogue This app will launch the user’s Dynamic Work Center – Personal Inbox in Fiori App. The BDEx same BDEx settings are…

5.0.1 Enhancements

BDEx 5.0.1 » 5.0.1 Enhancements

Enhancements for 5.0.01 Enhancement – Product change to upgrade or increase product capability. Enhancements Manager View Blade Get Work

5.0.2 Fixes

BDEx 5.0.2 » 5.0.2 Fixes

Fixes for 5.0.2 Fix – Modification of product after delivery to correct faults and performance. Fixes Productivity Report Customer Centric Hub BPEM Closure Control Pause Button

Dynamic Work Center – UI

BDEx 5.0.0 » 5.0.0 Enhancements » Dynamic Work Center – UI

Enhanced UI – via Fiori Fiori UI now available for the Dynamic Work Center in BDEx. Dynamic Work Center App is available to be added to the Fiori catalogue This app will launch the user’s Dynamic Work Center – Personal Inbox in Fiori App. The…

Customer Centric Hub – UI

BDEx 5.0.0 » 5.0.0 Enhancements » Customer Centric Hub – UI

Fiori UI now available for the Customer Centric Hub in BDEx. Customer Centric Hub App is available to be added to the Fiori catalogue This app will launch the user’s Dynamic Work Center – Personal Inbox in Fiori App. The BDEx same BDEx settings are…

BDEx 5.0

Fiori Apps: Customer Centric Hub UI in Fiori Dynamic Work Center UI in Fiori Web App for DWC and CCH to enhance usability, providing a user-friendly application to manage work allocation, complete the investigation and resolution of exceptions.

Customer Centric Hub View

BDEx 5.0.0 » 5.0.0 Enhancements » Customer Centric Hub View

Launching the App Customer Centric Hub App can be loaded directly or launched from a case in the Dynamic Work Center. When loading the app directly the user will be prompted to input or search for customer information: User can navigate to the following screens:…

Customer Centric Hub

BDEx 5.0.8 » 5.0.8 Fixes » Customer Centric Hub

Work Request – Outsorts Under certain conditions a programming error would incorrectly show the status text as Outsorted. The program has been updated to show the proper “Status text”. The status of Billing order Work Requests could be incorrectly…

5.0.5 Fixes

BDEx 5.0.5 » 5.0.5 Fixes

5.0.5 Fixes Fix – Modification of product after delivery to correct faults and performance. Fixes Customer Centric Hub

5.0.13 Enhancements

BDEx 5.0.13 » 5.0.13 Enhancements

5.0.13 Enhancements Enhancement – Product change to upgrade or increase product capability. Enhancements BDEx

5.0.9 Fixes

BDEx 5.0.9 » 5.0.9 Fixes

5.0.9 Fixes Fix – Modification of product after delivery to correct faults and performance. Fixes User Administration Dashboard Customer Centric Hub

BDEx 5.0.13

BDEx Fixes and Enhancements for 5.0.13 This patch includes the bug fixes identified from Release 5.0.13 to improve performance and prevent run time errors or bugs for specific scenarios encountered in customer data. Enhancements BDEx

5.0.8 Fixes

BDEx 5.0.8 » 5.0.8 Fixes

5.0.8 Fixes Fix – Modification of product after delivery to correct faults and performance. Fixes Customer Centric Hub Dynamic Work Center Productivity Report

5.0.1 Fixes

BDEx 5.0.1 » 5.0.1 Fixes

Fixes for 5.0.1 Fix – Modification of product after delivery to correct faults and performance. Fixes History Tab Personal Worklist Productivity Report Customer Centric Hub

BDEx 5.0.5

BDEx Fixes and Enhancements for 5.0.5 BDEx Fixes and Enhancements for 5.0.5 This patch includes the bug fixes identified from Release 5.0.5 to improve performance and prevent run time errors or bugs for specific scenarios encountered in customer…

BDEx 5.0.9

BDEx Fixes and Enhancements for 5.0.9 This patch includes the bug fixes identified from Release 5.0.9 to improve performance and prevent run time errors or bugs for specific scenarios encountered in customer data. Fixes User Administration Dashboard Customer…

BDEx 5.0.2

BDEx Fixes and Enhancements for 5.0.2 This patch includes the bug fixes identified from Release 5.0.2 to improve performance and prevent run time errors or bugs for specific scenarios encountered in customer data. Fixes Productivity Report Customer Centric…

5.0.6 Enhancements

BDEx 5.0.6 » 5.0.6 Enhancements

5.0.6 Enhancements Fix – Modification of product after delivery to correct faults and performance. Enhancements Customer Centric Hub BPEM Analysis Report Team Log 5.0.6 Configuration for Team Log Productivity Report

BDEx 5.0.8

BDEx Fixes and Enhancements for 5.0.8 This patch includes the bug fixes identified from Release 5.0.8 to improve performance and prevent run time errors or bugs for specific scenarios encountered in customer data. Fixes Customer Centric Hub Dynamic Work…

BDEx 5.0.1

BDEx Fixes and Enhancements for 5.0.1 This patch includes the bug fixes identified from Release 5.0.1 to improve performance and prevent run time errors or bugs for specific scenarios encountered in customer data. Fixes History Tab Personal…

BDEx 5.0.6

BDEx Fixes and Enhancements for 5.0.6 This patch includes the bug fixes identified from Release 5.0.6 to improve performance and prevent run time errors or bugs for specific scenarios encountered in customer data. Fixes Productivity Report Watchlist…

BPEM Dashboard

BDEx 5.0.8 » 5.0.8 Enhancements » BPEM Dashboard

The resolution time was enhanced, the resolution time was determined by calculating the average of all the resolution times. This average is based on the estimated time for resolving cases, as specified in the configuration table.

Boomerang

BDEx 5.0.8 » 5.0.8 Enhancements » Boomerang

The Aging Report process has been enhanced with the option of defining and displaying performance-related information. To ensure accurate performance data, it is necessary to check the additional checkbox “include performance data” for the new…

Administration Dashboard

BDEx 5.0.8 » 5.0.8 Enhancements » Administration Dashboard

A direct user search capability has been implemented, allowing users to be added or removed directly from the user page. The position evaluation tree has been enhanced to show a more streamlined path. several technical modifications have been made to reduce the…