Activities are used to log agents time when he/ she is not working on a work request.

Type of activities are specific to each organization, some common ones may include meetings, lunch breaks, restroom breaks etc.

Starting a new Activity: Click on the “Start New Activity” icon, select the appropriate activity using the drop-down and click the okay button.

Ending an Activity: Press the End Activity button. Performing any action for the same customer account in the DWC will automatically end the activity.


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