The date/time, reason, previous agent / next agent and who initiated the reassignment are all logged by the Dynamic Work Center and can be
viewed for each work request.
To view the assignment history of a work request, right-click and select the option View Assignment History.
Assignment history provides a detailed view of all the agent assignments associated with a work request.
Using the assignment history enables you to track who the work item has been allocated to during its life cycle.
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