The date/time, reason, previous agent / next agent and who initiated the reassignment are all logged by the Dynamic Work Center and can be
viewed for each work request.

To view the assignment history of a work request, right-click and select the option View Assignment History.

Assignment history provides a detailed view of all the agent assignments associated with a work request.

Using the assignment history enables you to track who the work item has been allocated to during its life cycle.


Was this helpful?

Yes No
You indicated this topic was not helpful to you ...
Could you please leave a comment telling us why? Thank you!
Thanks for your feedback.

Post your comment on this topic.

Post Comment