Get Work Button
Unallocated work can be pulled into the personal worklist using the Get Work button.
When an agent clicks the get work button, DWC looks for unallocated work in the queue and moves this to the agents personal worklist.
The amount of work each click of the button pulls in is preconfgured.
Automatic work Allocation
Your system may be set up to push work automatically into an agents worklist. In this setup, the agent will be automatically assigned work based on his current workload and the amount of work remaining in the queue. The get work button will still function and can be used to get additional work from the queue over riding the Auto Work allocation threshold.