Work requests that are no longer considered active are located here.
These may be previous items such as BPEM cases that have been worked by an agent, or they may be previous processes that finished naturally (e.g. work flows).
The date filter drop-down can be used to quickly display and hide older items as required. The data is relevant to the closed date of the work request item.
The history menu bar contains the same items as those found in the ‘Work Requests’ topic.