This error is displayed when BDEx is launched from an incorrect object.

To launch BDEx the object must contain a reference to a Master Data Object.

For infomation about Master Data can be viewed here:
Master Data Overview

There are several methods to launch the customer centric hub, however the link to a valid master data object must be present for the launch to occur successfully.
A typical example for this error occurring would happen if you try to launch BDEx from a BPEM case that does not have a Master Data Object associated to it.

In the example the primary object for the case is a move out document (this is not a master data object).

Resolution Steps
Check how BDEx was launched and check the master data object is valid.
If the object is invalid BDEx cannot be launched in this way.
See topic User Guide: Accessing BDEx for more information.

If the error is occurring when launching BDEx from a BPEM case ensure in the Case Category object configuration contains a master data object.
For more information about configuring BPEM see Creating Clarification Cases


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