Dynamic Work Center provides various right click actions, clicking the right mouse button on any of the items in the personal worklist
will present these actions.
The actions varied based on the type of worklist item and custom settings of your organization. Some of the common default actions are
described below. Please note that your organization may have some of these disabled.
Call BDEx: This opens the case in BDEx directly.
Display Case: Displays the case or any other work request type in its own transaction.
Change Case: Opens the case / work request in its own transaction for editing.
Close Case: Closes the case.
Assign Case: Puts the case in a specific agents work queue. The work is then pulled into the agents inbox based on priority during the next Get Work cycle.
Forward Case: Immediately puts the case in a specific agents personal worklist.
Cancel Case: Cancels the case.
Put Case Back in the queue: The case is put back into the work queue. Dynamic work center will then assign it to the next available agent based on priority.
Complete Case: Marks the case as complete.
Re-Assign Case:This option can be used by managers to put a work request which is already assigned to an agent into another agents queue.
View Assignment History: Shows the entire assignment history of a work request within Dynamic Work Center. It shows a log of when the case was initial assigned / reassigned / forwarded.
Watch Item: Adds the work request to the watch list ( more details on watch item here ).
Relate To Watch Item: Relates the work request to an existing watched item ( more details on watch item here ).