Basis Technologies
Integrations (Direct) — SNOW
SNOW
Jira
TFS
ChaRM
HPSM
Smartshift
Jenkins
GitLab
Table of Contents
Basis Technologies
Integrations (Direct) — SNOW
Integrations (Direct) — SNOW
Integrations (Direct) — Jira
Integrations (Direct) — TFS
Integrations (Direct) — ChaRM
Integrations (Direct) — HPSM
Integrations (Direct) — Smartshift
Integrations (Direct) — Jenkins
Integrations (Direct) — GitLab
Introduction
Integration Architecture
The Domain Controller
Integration Scenarios
The Integration Framework Architecture
Integration Process Flow
Inbound Integration
Inbound Process Flow
Inbound Integration Process
Outbound Integration Process
Connector Functionality
Web Services
Technical Pre-Requisites
SOAMANAGER Setup
Inbound – Service Definition
Outbound – Consumer Proxy
Service Now Overlay with ActiveControl Integration
Store Application Download
Configuration
AC Properties
AC Field Mappings
AC Status Mappings
Initial Settings
Advanced Configuration
Soap Messages
Change form
TE Status Choice values
Script includes
BT Approval from ServiceNow
ActiveControl Domain Controller Setup and Configuration
Service User
Check SICF for active Services
Object Navigation
Class Builder
Configuration Overview
External System(s)
Integration Class
Update Processes
Process Identifiers
Mapping
Conversions
Notification Users
Number Range
Complex Mapping
Filter Values
Integration Trigger Engine
Integration Send Engine
Integration Audit Report
Notification Engine
TROUBLESHOOTING
ServiceNow System Logs
SSL connectivity errors
SAP Integration Header
SAP Integration Item’s
WSDL Analyzer
SOAPUI Test
SAP Web Service Utilities
Updates to Business Tasks
Download as PDF
Script includes
TE Status Choice values
BT Approval from ServiceNow
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