Technical Pre-Requisites

ServiceNow
• Confirmation of ITSM, ALM, DevOps or Machine Learning tool,
• Confirmation of established connectivity technology method; webservice or API with SAP and the 3rd party tool. Able to provide a WSDL/url. (e.g. ServiceNow = Web Services ‘SOAP MESSAGE’)
• Use of MID Servers for externally hosted application instances needs to include firewall and or proxy rules allowing SOAP messages from SNOW Cloud to client SAP network.
• Review SSL certificates are the same between SAP and 3rd party tools. Locally signed certificates are not accepted.
• System user creation with AC App roles, delivered with the software download

ActiveControl/SAP
• SAP SCOT (this is required for sending out AC email notifications)
• Active and functioning Web Services on Domain Controller SOAMANAGER
• Age of systems (oldest systems to be managed by AC NW 7.01)
• Activate the following services in SAP SICF
- sap/bc/webdynpro/sap/SAML2,
- /sap/public/bc/icons,
- /sap/public/bc/icons_rtl,
- /sap/public/bc/webicons,
- /sap/public/bc/pictograms,
- /sap/public/bc/webdynpro/*.
• Run transaction SRT_ADMIN in client 000 and client 100
• Validate SLDAPICUST is configured and Active,
• Run transaction WSIDPADMIN in client 100 (not sure if this was necessary)
• System user creation with AC roles