This program is used to poll the external system for new tickets created since the last time the program was run. A variant must be created (and a job scheduled) for the particular external system along with the number of attempts that the program should make to poll the external system before failing.

Polls an external system. The reference time might be relevant or not depending on the remote system.

To create a Poll Engine you need to create the System list first, see section AC Integration System List


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