It is possible to set up ‘Notification Users’ per external system that can be notified when an integration message has gone into an error status. This is run through the Email Notification Engine and the table that needs to be maintained is ‘/BTI/TE_INT_USR’.

/BTI/TE_INT_USR – Notification Engine Users (per system)
Field Description
EXTSYS_NO Main external system identifier, this is the identifier of the system that you wish to integrate with we can have as many systems as we want.
An example of this could be:
– Remedy
– Solution Manager
– ServiceNow
- Jira
– HP ALM
- GitLab
EXTSYS_NAME Full description of external system
USERID SAP Logon ID of person that needs to be notified of failed integrations.

Also see advanced notifications as part of Error Handling and Notifications below.

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