Introduction

ActiveControl offers a variety of ways to integrate inbound and outbound scenarios using documented API’s. ActiveControl provides an Integration Framework that can manage outbound interactions with external systems (including queuing, re-sends, error processing and reporting) and inbound integration scenarios – those initiated by a system external to AC – by exposing several fully documented API’s and web-services that allow manipulation of AC objects by these systems.

This Integration Guide is intended to give the reader an overview of the capabilities of the ActiveControl Integration Engine and the current out-of-the-box ServiceNow integration, a plug-in based Integration that enables specific Inbound and Outbound scenarios between ActiveControl and ServiceNow via SOAP webservices.

* As ActiveControl is a Netweaver certified product, all standard SAP integration techniques are available, including tRFC and IDoc communication. But this document will focus on the SOAP webservices method, as that is what is used in our out-of-the-box ActiveControl ServiceNow integration

Intended Audience

The intended audience for this Integration Guide are the technical teams looking to implement integration between ActiveControl and ServiceNow. The document assumes prior knowledge of ActiveControl and also general Integration principles.

Need Support?

Basis Technologies effort to develop or setup Integrations using our existing ActiveControl / ServiceNow integration is a chargeable activity. If a Customer is interested in setting up a ServiceNow Integration, then they should reach out to their Account Manager in the first instance to discuss options of how best to proceed.

It should be noted that a ServiceNow Administrator from within the Customer organisation will be required as part of the setup described in this Integration Guide.