Launching the App
Customer Centric Hub App can be loaded directly or launched from a case in the Dynamic Work Center.
When loading the app directly the user will be prompted to input or search for customer information:
User can navigate to the following screens:
- Work List
- History
- Notes
- Invoice History
Work List
Once the customer reference is input the Customer Centric Hub will load for the relevant customer:
History
Completed work items view for the selected date period
Notes
Notes from cases, service orders and even C4C tickets are displayed here
Invoice History
Invoices included reversed items are displayed
Action List
See a snap shot of actions have been carried out for this customer previously:
Trigger Actions
Actions can be triggered from either Master Data or Work Request items to launch transactions within SAP
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