Watched Items

1. Notify existing “watchers” of an item that a new watcher is watching.

The introduction of option 73 in BDEx now enables current case watchers to receive notifications when a new user starts watching the same case. The email generated during this process can be personalized to meet individual needs.

The default configuration will consist of the subsequent fields:

Clarification case:
Processing Status of Clarification Case
Clarification Case Category
Case Type
Processor for Clarification case
Previous Processor
Reason for Forwarding
Original Date of Clarification Case
Case Due Date
Changed By
Changed On
Clarification Case Priority

Sample:

(BPEM notes from the last 30 days appear below the last field)

2. Enable BPEM completed case new configurable email – Option 74

Option 74 was added to allow Completed or Cancelled case emails to include expanded details about closed cases. Enabling Option 74 allows for the creation of a detailed and customizable email notification when closing cases.

The pre-delivered configuration will include the following fields:

Clarification Case
Processing Status of Clarification Case
Clarification Case Category: Description of Category
Case Type
Business Partner number (available only if field VKONT exist in EMMA_CASE include)
Customer Name (only available if ZNAME_FIRST and ZNAME_LAST exist in EMMA_CASE include)
Contract Account Number (available only if field VKONT exist in EMMA_CASE include)
Contract (available only if VERTRAG exists in EMMA_CASE include)
Installation (available only if ANLAGE exists in EMMA_CASE include)
Processor for Clarification case
Previous Processor
Reason for Forwarding
Original Date of Clarification Case
Case Due Date
Changed By
Clarification Case Priority

Sample for a Completed Case:

Sample for a Cancelled Case:

3. Enable New BPEM Case Watched Items (changed) – Option 75

A new BDEx option (75) allows watchers to be notified when a BPEM case is changed. If a case is changed multiple times in a day, only one email for the day is generated and that email will reflect the information on the case after the last change. A batch job must be scheduled as part of turning option 75 on.

Option 75 – Enable New BPEM Case Watched Items (changed)

To ensure that all watchers of a BPEM case are notified of any changes, it is necessary to enable Option 75 and schedule the program: /BTI/MDE_REP_WR_WATCH_CHANGE to run daily after business hours. When both conditions are met, an email notification will be sent to the watchers. However, if the program is not executed within 5 days of the last case change, no email will be sent. It is important to note that the user who made the last change will not receive the email.