Boomerang alerts are configured using transaction :
To set up a new alert click the ‘New Entries’ button.
To edit an existing alert double click the alert row.
Alerting rules are configurable at Case Category level. Boomerang provides the ability to configure different alerts thresholds for different case categories.
The following values are relevant to BPEM case Alerting.
Activate Alerting: Enables / disables alerting for the case category.
Monitor( Hours ): The number of hours in the past Boomerang will monitor to generate alerts.
Alerting for Green, Amber, Red and % Threshold Due use Monitor( Hours ) to calculate the number of hours in the past Boomerang looks back to generate alerts. For example: if monitor hours is set to
48, boomerang will look at all exceptions in the past 48 hours ( from the time the program is run) and generate relevant alerts.
Alerts will be generated if any of the following thresholds are breached in the past Monitor( Hours ):
- Green Threshold: If the number of cases generated in the past Monitor( Hours ) is below this threshold an alert is raised as this may indicate defect that is preventing the cases from being created
- Amber Threshold: If the number of cases generated in the past Monitor( Hours ) is above this threshold.
- Red Threshold: If the number of cases generated in the past Monitor( Hours ) is above this threshold.
- % Threshold Due:: If the total number of open cases past their due date is above this percentage threshold
Backlog Threshold:: If the total number of cases in open status exceeds this value an alert is raised. This alert does not consider Monitor( Hours ) as its the total number of BPEM cases currently open in the system.
Recipients can receive an email for each case category or a consolidated email with alerts for all case categories subscribed.
The transaction to change the default email format is /BTR/MDR_BO_DEFL.
The default key value can be set to ‘X’ or blank to get one email per case category or a consolidated email.