ActiveControl include an Integration Framework to allow easy bi-directional communication with other ITSM tools. This Integration Framework can be utilised to manage outbound interactions with external systems (including queuing, re-sends, error processing and reporting) and inbound integration scenarios – those initiated by a system external to ActiveControl – by exposing several fully documented API’s and web-services that allow manipulation of ActiveControl objects by these systems.
Out-of-the-box Integrations are already available for a multitude of tools such as ServiceNow, JIRA, GitLab, Microsoft TFS and HP ALM.
This Integration Guide is intended to give the reader an overview of the capabilities of the out of the box (OOTB) integration available between ActiveControl and ChaRM (Change Request Management) available as part of SAP Solution Manager.
The intended audience for this document are ActiveControl Administrators and other technical teams looking to integrate ActiveControl and ChaRM. The document assumes an existing working knowledge of ActiveControl and the customer’s existing SAP ChaRM installation.