Configuration for Create Case

1) /BTI/MDE_C_BPEMC
This table controls what manual cases a user can trigger from the Create Case action in BDEx.
Object types [ O] organizational unit, [ S] position or [US] user can be used to define which case categories the users assigned to that object can create.

2) /BTI/MDE_C_BPEMN
Template notes can be added at the case category level to automatically populate when a new case is created using the Create Case action in BDEx.

3) /BTI/MDE_C_ACT
To enable the click action in BDEx an entry must exist in the Action Header table.
Entry details must be entered as follows:
Action ID = CREATECASE
Function Code = CREATECASE
Reference to = /BTI/MDE_CL_MD_OBJECT_BASE
Interface Comp. = CREATE_CASE
Icon Name = ICON_EXECUTE_OBJECT
Refresh Actions = Checked
Inactive = Not checked
Multiple = Not checked
Background = Not checked
Offline? = Not checked