Bot Appears Inactive

If the bot is active on the bot machine and the output logs look correct, however, the bot does not appear active on the Central system check if the central system has multiple app servers as the config file will need to be updated for a system using a message server to load balance, see here for maintaining the bot confg file.

In this case the config file will need to be updated with these three elements below:

<MessageServerService>MessageServer</MessageServerService>
<MessageServerHost>MessageServerHost</MessageServerHost>
<LogonGroup>LogonGroup</LogonGroup>

*Note if you use the Message Server and logon group the Gateway Host and Service below must be removed

<GatewayHost>GatewayHost</GatewayHost>
<GatewayService>sapgwxx</GatewayService>