Until now, the ActiveControl / ServiceNow integration has not catered for field updates, ie making a change to a mapped field in ServiceNow did not update the corresponding standard or custom field on the ActiveControl Business Task. As a result, the data could sometimes get out of sync without manual dual maintenance within ActiveControl.
On the back of a recent customer engagement, the ServiceNow update set has been enhanced as part of ActiveControl so that updates are now supported by the Integration.
To benefit from updates as part of the ServiceNow integration, an existing Customer will need to update to the latest version of the ServiceNow update set. This is available on request from Basis Technologies.