Search - BDEx Release Notes

Views within CCH App

Launching the App Customer Centric Hub App can be loaded directly or launched from a case in the Dynamic Work Center. When loading the app directly the user will be prompted to input or search for customer information: User can navigate to the following screens:…

CCH Enhanced UI

Fiori UI now available for the Customer Centric Hub in BDEx. Customer Centric Hub App is available to be added to the Fiori catalogue This app will launch the user’s Dynamic Work Center – Personal Inbox in Fiori App. The BDEx same BDEx settings are…

5.0.1 Enhancements

BDEx 5.0.1 » 5.0.1 Enhancements

Enhancements for 5.0.01 Enhancement – Product change to upgrade or increase product capability. Enhancements Manager View Blade Get Work

5.0.2 Fixes

BDEx 5.0.2 » 5.0.2 Fixes

Fixes for 5.0.2 Fix – Modification of product after delivery to correct faults and performance. Fixes Productivity Report Customer Centric Hub BPEM Closure Control Pause Button

Customer Centric Hub View

BDEx 5.0.0 » 5.0.0 Enhancements » Customer Centric Hub View

Launching the App Customer Centric Hub App can be loaded directly or launched from a case in the Dynamic Work Center. When loading the app directly the user will be prompted to input or search for customer information: User can navigate to the following screens:…

Customer Centric Hub – UI

BDEx 5.0.0 » 5.0.0 Enhancements » Customer Centric Hub – UI

Fiori UI now available for the Customer Centric Hub in BDEx. Customer Centric Hub App is available to be added to the Fiori catalogue This app will launch the user’s Dynamic Work Center – Personal Inbox in Fiori App. The BDEx same BDEx settings are…

BDEx 5.0

Fiori Apps: Customer Centric Hub UI in Fiori Dynamic Work Center UI in Fiori Web App for DWC and CCH to enhance usability, providing a user-friendly application to manage work allocation, complete the investigation and resolution of exceptions.

Customer Centric Hub

BDEx 5.0.8 » 5.0.8 Fixes » Customer Centric Hub

Work Request – Outsorts Under certain conditions a programming error would incorrectly show the status text as Outsorted. The program has been updated to show the proper “Status text”. The status of Billing order Work Requests could be incorrectly…

5.0.5 Fixes

BDEx 5.0.5 » 5.0.5 Fixes

5.0.5 Fixes Fix – Modification of product after delivery to correct faults and performance. Fixes Customer Centric Hub

5.0.13 Enhancements

BDEx 5.0.13 » 5.0.13 Enhancements

5.0.13 Enhancements Enhancement – Product change to upgrade or increase product capability. Enhancements BDEx

5.0.9 Fixes

BDEx 5.0.9 » 5.0.9 Fixes

5.0.9 Fixes Fix – Modification of product after delivery to correct faults and performance. Fixes User Administration Dashboard Customer Centric Hub

BDEx 5.0.13

BDEx Fixes and Enhancements for 5.0.13 This patch includes the bug fixes identified from Release 5.0.13 to improve performance and prevent run time errors or bugs for specific scenarios encountered in customer data. Enhancements BDEx

5.0.8 Fixes

BDEx 5.0.8 » 5.0.8 Fixes

5.0.8 Fixes Fix – Modification of product after delivery to correct faults and performance. Fixes Customer Centric Hub Dynamic Work Center Productivity Report

5.0.1 Fixes

BDEx 5.0.1 » 5.0.1 Fixes

Fixes for 5.0.1 Fix – Modification of product after delivery to correct faults and performance. Fixes History Tab Personal Worklist Productivity Report Customer Centric Hub

BDEx 5.0.5

BDEx Fixes and Enhancements for 5.0.5 BDEx Fixes and Enhancements for 5.0.5 This patch includes the bug fixes identified from Release 5.0.5 to improve performance and prevent run time errors or bugs for specific scenarios encountered in customer…

BDEx 5.0.9

BDEx Fixes and Enhancements for 5.0.9 This patch includes the bug fixes identified from Release 5.0.9 to improve performance and prevent run time errors or bugs for specific scenarios encountered in customer data. Fixes User Administration Dashboard Customer…

BDEx 5.0.2

BDEx Fixes and Enhancements for 5.0.2 This patch includes the bug fixes identified from Release 5.0.2 to improve performance and prevent run time errors or bugs for specific scenarios encountered in customer data. Fixes Productivity Report Customer Centric…

5.0.6 Enhancements

BDEx 5.0.6 » 5.0.6 Enhancements

5.0.6 Enhancements Fix – Modification of product after delivery to correct faults and performance. Enhancements Customer Centric Hub BPEM Analysis Report Team Log 5.0.6 Configuration for Team Log Productivity Report

BDEx 5.0.8

BDEx Fixes and Enhancements for 5.0.8 This patch includes the bug fixes identified from Release 5.0.8 to improve performance and prevent run time errors or bugs for specific scenarios encountered in customer data. Fixes Customer Centric Hub Dynamic Work…

BDEx 5.0.1

BDEx Fixes and Enhancements for 5.0.1 This patch includes the bug fixes identified from Release 5.0.1 to improve performance and prevent run time errors or bugs for specific scenarios encountered in customer data. Fixes History Tab Personal…

BDEx 5.0.6

BDEx Fixes and Enhancements for 5.0.6 This patch includes the bug fixes identified from Release 5.0.6 to improve performance and prevent run time errors or bugs for specific scenarios encountered in customer data. Fixes Productivity Report Watchlist…

Dynamic Work Center

Bug Fixes CP 1 Since 5.0.20 » 5.0.20.1 Fixes » Dynamic Work Center

Action – Reassign a Case From the Dynamic work center and the Customer centric hub, a user could right click on a case and after selecting “Reassign case to position” assign the case to a position that had surpassed its end date. This bug has been…

Manager View

BDEx 5.0.1 » 5.0.1 Enhancements » Manager View

In the Dynamic Work Center, Manager View, user selections are available. This enables managers to select their team members into views to break down large teams and prevent memory issues when asking BDEx to load all cases for a large population. Team members can be…

DWC Enhanced UI – via Fiori

Fiori UI now available for the Dynamic Work Center in BDEx. Dynamic Work Center App is available to be added to the Fiori catalogue This app will launch the user’s Dynamic Work Center – Personal Inbox in Fiori App. The BDEx same BDEx settings are…

Dynamic Work Center – UI

BDEx 5.0.0 » 5.0.0 Enhancements » Dynamic Work Center – UI

Enhanced UI – via Fiori Fiori UI now available for the Dynamic Work Center in BDEx. Dynamic Work Center App is available to be added to the Fiori catalogue This app will launch the user’s Dynamic Work Center – Personal Inbox in Fiori App. The…

BPEM Dashboard

BDEx 5.0.19 » 5.0.19 Enhancements » BPEM Dashboard

The BPEM Dashboard is now backwards compatible with older version of Fiori which is either 1.71 or below. This setting can be used to override the default app name and use a compatible app build which works with Fiori version older than 1.71, the compatible app has the…

5.0.19 Configuration for BPEM Dashboard

BDEx 5.0.19 » 5.0.19 Enhancements » BPEM Dashboard » 5.0.19 Configuration for BPEM Dashboard

For the BPEM Dashboard option 67, if you are running an old version of Fiori which is either 1.71 or below, this setting can be used to override the default app name and use a compatible app build which works with Fiori version older than 1.71, the compatible app has…

Productivity Report

BDEx 5.0.5 » 5.0.5 Enhancements » Productivity Report

Productivity Report New Fields Productivity Report – Add new fields into the productivity report, add new report Summaries active work and average handle time Productivity Report New Metrics Add new metrics added to Productivity report for % completed,…

Blade Late Invoicing

BDEx 5.0.17 » 5.0.17 Enhancements » Blade Late Invoicing

The Meter Reading Unit was added as a select option within the selection screen.

Productivity Report

BDEx 5.0.2 » 5.0.2 Fixes » Productivity Report

Within the Productivity report issue with worked count not matching completed. Issue resolved by adding overlapping logic.

Productivity Report

BDEx 5.0.3 » 5.0.3 Enhancements » Productivity Report

Within the Productivity report issue with worked count not matching completed + pending cases since overlapping logic has been added. Added a BAdI to the Productivity report to enable customers to update the field catalogue to change the column names in the report…

Productivity Report

BDEx 5.0.1 » 5.0.1 Fixes » Productivity Report

Within the Productivity report secondary count did not match the totals in the secondary count due to an assumption that the completion would always be the last step in the process. Therefore, if a user completed a case and then went on to execute additional actions…

Dynamic Work Center

BDEx 5.0.8 » 5.0.8 Fixes » Dynamic Work Center

Dynamic Work Center Within the Dynamic Work Center, in circumstances where a user id exceeded 8 characters, session information could be stored incorrectly. This could lead to inaccurate time recordings; this has been corrected. Organization Assignments folder…

Productivity Report

BDEx 5.0.20 » 5.0.20 Fixes » Productivity Report

Productivity Report The initiation of the Productivity report from the department option was unsuccessful due to the absence of the evaluation path. The issue was resolved by creating a new evaluation path in the system. Productivity Report Enhancement The…

Customer Centric Hub

BDEx 5.0.1 » 5.0.1 Fixes » Customer Centric Hub

The following fixes have been applied to these modules within the Customer Centric Hub: 1. Invoice History The invoice history tab was not showing correctly when customer had an installment plan.The payment status was updated incorrectly showing the item as open…