Email recipients for exception alerts can be maintained using transaction:
To add a recipient enter their email address or SAP user ID and the case category for which the recipient needs to be alerted.
A recipient can be setup to receive alerts for one, multiple or all case categories.
- Use * in the case category field for subscribing to alerts for all case categories.
- To subscribe a recipient to one or several case categories but not all, enter their email / user ID against each category.
- SAP User IDs can be entered instead of email address and boomerang will get thier email id from the user profile.
- The alerting functionality requires SAP Connect to be configured for the sending of the email alerts.
- If entering SAP user ID’s ensure that the user’s SAP profile has a valid SMTP / internet email address.