The default setting within the Boomerang application is to restrict the analysis output to Rework, where downstream work is generated as a result of previously completed cases within the repeat window. .
As an advanced setting, Boomerang also has the ability to measure ‘Repeat Cases’. The distinction between the two is that Repeat Cases are classified as downstream work generated by any prior cases. These could be cases that have not been worked, cases that have not been allocated, duplicate cases, completed cases or cases that are still in progress. Basically it is any repetition of cases within the configured window.
Repeat Case analysis can be unlocked by unchecking the Rework Only checkbox, in the Advanced Options on the selection screen of the /BTR/MDR_PP_ISU_BOOMERANG_MDR report.
Repeat cases will then be shown in the Overall Summary:
in the Summary By Case Category:
and a repeated case that has not already been classified as rework, will appear in the Case Detail view:
The benefit of analysing repeat cases, is that it can highlight process errors or design issues, such as the creation of duplicate cases.