New ‘Cumulative Patching’ support process

Since January 2020, Basis Technologies support team have introduced a new Cumulative Patching process for delivering patch fixes to customers.

This means that when a new bug is fixed for a customer after the release of ActiveControl 8.40 – an interim patch release (eg AC 8.40.1) is created by Basis Technologies. If a second fix is then required for a second customer, then a new interim patch release AC8.40.2 is created that includes this second fix plus also the fix for the first customer contained within AC8.40.1.

This means that a customer requiring a fix will always be given a cumulative patch fix containing all fixes delivered by Basis Technologies since the last main Release of ActiveControl.

This new Patching process has been introduced as Basis Technologies were increasingly encountering instances of different customers (both new customers plus existing customers that had upgraded to the latest Release) reporting the same bug issues. By introducing this interim Patching process, we believe it will largely avoid this inefficiency – and even more importantly, mean that Basis Technologies will in many cases already have an available fix that can be quickly provided to the Customer.

As part of this new Cumulative Patching Process, Change Notes will be created by Basis Technologies for every appropriate Change (both Enhancements and Bug Fixes) created by ActiveControl. We are hoping this will improve the visibility of changes being done to ActiveControl within our customer-base that has previously been possible within our long-standing Release Notes process.

Interim Patch Releases – and associated Changes Notes are available via our online Knowledge Base