IS-U Customer Service

The Customer Service module of SAP IS-U manages a number of objects such as business partners, contract accounts and homemoves.

Parked Move-In Documents
Parked Move-In documents are effectively documents for storing the information relating to a Move-In. Parked Move-In documents can then be “executed” (e.g. at a later date). The presence of a parked Move-In document can help an agent support issues relating to why a customer yet to be moved out and receive their first bill.

Parked Move-out Documents
Parked Move-Out documents are effectively documents for storing the information relating to a Move-Out. Parked Move-Out documents can then be “executed” (e.g. at a later date). The presence of a parked Move-Out document can help an agent support issues relating to why a customer yet to be moved out and receive their final bill.

Business Contact
Customer contacts provide visibility to agent’s activities previously undertaken and outstanding tasks. Important information can be obtained from a customer’s call such as meter readings, device details or complaints. In SAP CR&B, Business Contacts are typically replicated up to become Interaction Records in CRM.

Correspondences
Correspondence records that have not yet been printed could be of relevance to the Customer; their handling could be crucial to the Customer relationship. Manifesting these as items for the user to be aware of and if need be take direct action upon can be a very useful way of bringing them out into the light and not remain buried in technical back-end tables.