This table controls what manual cases a user can trigger from the Create Case action in BDEx.
Object types [ O] organizational unit, [ S] position or [US] user can be used to define which case categories the users assigned to that object can create.
Template notes can be added at the case category level to automatically populate when a new case is created using the Create Case action in BDEx.
To enable the click action in BDEx an entry must exist in the Action Header table.
Entry details must be entered as follows:
Action ID = CREATECASE
Function Code = CREATECASE
Reference to = /BTI/MDE_CL_MD_OBJECT_BASE
Interface Comp. = CREATE_CASE
Icon Name = ICON_EXECUTE_OBJECT
Refresh Actions = Checked
Inactive = Not checked
Multiple = Not checked
Background = Not checked
Offline? = Not checked