The following Work Requests have been added to the BDEx Customer Centric Hub:
CRM Service Requests (Business Transaction ‘SRVR ‘)
This type of One-Order document is used to to submit, dispatch, approve, monitor, and fulfill requests for service that originate either directly with customers or internally.
CRM Change Activity Tasks (Business Transaction ‘1003’)
This type of One-Order document is used in Activity Management and contains information about anything an employee needs to do within a certain time frame related to a specified business partner.
Smart Meter Communication (AMI Inbound / Outbound)
As metering technology improves and direct device communication becomes possible the need to keep an eye on error messages in this area becomes more important. The consequences of these messages not delivering their payload could impact the Customer in many ways ranging for device installation failures, meter read upload delays and tariff change faults.
Correspondence records that have not yet been printed could be of relevance to the Customer; their handling could be crucial to the Customer relationship. Manifesting these as items for the user to be aware of and if need be take direct action upon can be a very useful way of bringing them out into the light and not remain buried in technical back-end tables.