AC Field Mappings

Change field mappings in accordance with the blueprinted field values agreed by both Basis and ServiceNow admins.

Step 3: Set Field Mappings – The field mappings table will act as a transform map between the fields in SN and AC. Fields are case-sensitive.

Step 3a: In Navigation menu navigate to AC Field Mappings table (ActiveControl -> AC Field Mappings). Click on the UI Action “NEW”

Step 3b: Add the key reference by checking the Key field, and setting the SN field to “Number” and AC Field to “Reference”. Submit

Note: For the Create function “Reference” is spelled with a capital “R”, while for the Update function “REFERENCE” is spelled with all caps.

Step 3c: Create the rest of the field mappings based on what fields will be sent from SN to AC, and what will be sent back from AC to SN. Choose Table, and fill-in SN Field with the dictionary name of the field in SN (i.e. short_description for Short Description), and fill-in the AC field with field from the soap message function.

Note: If admin wants to use the property value (i.e. Projectid), then type in PROPERTY, if admin wants to return what type of SN task (i.e. incident, change_request) then type in TABLE.