The Dynamic Work Center streamlines the process of allocating back office work in an SAP Utilities environment, enabling greater efficiency, reducing cherry picking of work and enabling back office managers to gain complete visibility and control of their team’s workload.
- Provides a unified inbox for each agent – where work can be automatically received and managed
- Single seamless view of BPEM (Business Process Exception Management) cases and work items from IS-U and CRM in a single transaction
- Work is prioritized based on pre-determined rules, and then allocated to the correct agent’s single inbox automatically without requiring lots of manual steps.
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