The menu item ‘Inform when resolved’ adds a work request to a user’s watch list. When the work request has been completed, a notification will be sent to the watching user.
This can be very useful when work is dependent on another person or team, e.g. an implausible read that cannot be resolved until a meter exchange has been completed.
The notification will come as either an email or a work item, depending on system configuration.
Items that have been added to a user’s watch list are highlighted like the following:
To remove an item from the watch list, simply right-click an item and select ‘Remove from watch list’.