Work Requests

This tab displays all active work requests, such as outstanding issues or active business processes for the customer and can be arranged in a number of ways.

The full list of work request types and there descriptions are detailed here:

Work Request Types

The ‘Arrange by’ menu is used to determine how the list of work requests should be displayed.

By default, all work requests are displayed in a list, though they can be split by business process (e.g. Plausibility, Meter exchange), business context (e.g. No bill received, High bill complaint), or by root cause, if the root cause can be determined.

There are a number of menu items available in the default view.

Their use is as follows:

The other work request views are displayed in a hierarchical structure, showing how the work requests are grouped (Business process/Business context), or for root cause, how the items relate to each other.

Regardless of how the work requests are arranged, they behave in the same way, and the same actions are available.

For more information on actions, see section ‘Actions’.