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DWC Enhanced UI – via Fiori

Fiori UI now available for the Dynamic Work Center in BDEx. Dynamic Work Center App is available to be added to the Fiori catalogue This app will launch the user’s Dynamic Work Center – Personal Inbox in Fiori App. The BDEx same BDEx settings are…

CCH Enhanced UI

Fiori UI now available for the Customer Centric Hub in BDEx. Customer Centric Hub App is available to be added to the Fiori catalogue This app will launch the user’s Dynamic Work Center – Personal Inbox in Fiori App. The BDEx same BDEx settings are…

Dynamic Work Center – UI

BDEx 5.0.0 » 5.0.0 Enhancements » Dynamic Work Center – UI

Enhanced UI – via Fiori Fiori UI now available for the Dynamic Work Center in BDEx. Dynamic Work Center App is available to be added to the Fiori catalogue This app will launch the user’s Dynamic Work Center – Personal Inbox in Fiori App. The…

Customer Centric Hub – UI

BDEx 5.0.0 » 5.0.0 Enhancements » Customer Centric Hub – UI

Fiori UI now available for the Customer Centric Hub in BDEx. Customer Centric Hub App is available to be added to the Fiori catalogue This app will launch the user’s Dynamic Work Center – Personal Inbox in Fiori App. The BDEx same BDEx settings are…

BDEx 5.0

Fiori Apps: Customer Centric Hub UI in Fiori Dynamic Work Center UI in Fiori Web App for DWC and CCH to enhance usability, providing a user-friendly application to manage work allocation, complete the investigation and resolution of exceptions.

BPEM Dashboard

BDEx 5.0.19 » 5.0.19 Enhancements » BPEM Dashboard

The BPEM Dashboard is now backwards compatible with older version of Fiori which is either 1.71 or below. This setting can be used to override the default app name and use a compatible app build which works with Fiori version older than 1.71, the compatible app has the…

5.0.19 Configuration for BPEM Dashboard

BDEx 5.0.19 » 5.0.19 Enhancements » BPEM Dashboard » 5.0.19 Configuration for BPEM Dashboard

For the BPEM Dashboard option 67, if you are running an old version of Fiori which is either 1.71 or below, this setting can be used to override the default app name and use a compatible app build which works with Fiori version older than 1.71, the compatible app has…

Views within CCH App

Launching the App Customer Centric Hub App can be loaded directly or launched from a case in the Dynamic Work Center. When loading the app directly the user will be prompted to input or search for customer information: User can navigate to the following screens:…

Customer Centric Hub View

BDEx 5.0.0 » 5.0.0 Enhancements » Customer Centric Hub View

Launching the App Customer Centric Hub App can be loaded directly or launched from a case in the Dynamic Work Center. When loading the app directly the user will be prompted to input or search for customer information: User can navigate to the following screens:…

BPEM Dashboard

BDEx 5.0.8 » 5.0.8 Enhancements » BPEM Dashboard

The resolution time was enhanced, the resolution time was determined by calculating the average of all the resolution times. This average is based on the estimated time for resolving cases, as specified in the configuration table.

Boomerang

BDEx 5.0.8 » 5.0.8 Enhancements » Boomerang

The Aging Report process has been enhanced with the option of defining and displaying performance-related information. To ensure accurate performance data, it is necessary to check the additional checkbox “include performance data” for the new…

Administration Dashboard

BDEx 5.0.8 » 5.0.8 Enhancements » Administration Dashboard

A direct user search capability has been implemented, allowing users to be added or removed directly from the user page. The position evaluation tree has been enhanced to show a more streamlined path. several technical modifications have been made to reduce the…

Dynamic Work Center

BDEx 5.0.7 » 5.0.7 Fixes » Dynamic Work Center

Dynamic Work Center – User Field Labels In the Dynamic Work Center user defined field labels were not updating after running the selection generation program for the separate transaction of custom search. A program error caused the screen labels of customer…

5.0.19 Configuration for Admin Dashboard

BDEx 5.0.19 » 5.0.19 Enhancements » Administration Dashboard » 5.0.19 Configuration for Admin Dashboard

1.The Get Work Filter will only be displayed in the dashboard once the configuration is updated a) The Filtering process is delivered in an off status. To enable filtering, option 68 must be activated in /BTI/MDE_C_OPT 2. Option has been added to select related…

Boomerang

BDEx 5.0.10 » 5.0.10 Fixes » Boomerang

1. In the Boomerang Aging selection screen “calculation” is spelt incorrectly in the pop-up warning message when running the report. The due date field in the selection screen has been updated to default to yesterday’s date when the due date is the…

Performance Improvements

BDEx 5.0.0 » 5.0.0 Enhancements » Performance Improvements

Performance optimizations have been implemented for HANA DB in the Dynamic Work Center. This has proven to reduce load times when searching for cases in Custom Search Organizational Assignments Run time for executing BPEM actions in mass also been…

Blade

BDEx 5.0.20 » 5.0.20 Fixes » Blade

Blade Report In the Blade report results, collective child accounts that were billed and invoiced was showing as the Meter Reading Unit when they should have been showing the print date.This was due to a program error which has now been corrected. Blade…

Pause Button

BDEx 5.0.2 » 5.0.2 Fixes » Pause Button

Issue of the pause button text not updating when logged out was identified to occur specifically when the user ID exceeded 10 characters in length. This problem arose due to the truncation of the user ID in the buffer menu, resulting in a failure to find a match for…

Customer Centric Hub

BDEx 5.0.20 » 5.0.20 Enhancements » Customer Centric Hub

Customer Centric Hub Display To enable the display of new functionality, the inclusion of devices installed in the Customer Centric hub hierarchy was activated through an update to function 70 in the BDEx option table. Master Data – Equipment/Devices Through…

Customer Centric Hub

BDEx 5.0.19 » 5.0.19 Fixes » Customer Centric Hub

A search help invoked when creating a move in from the Business Partner context menu could cause a short dump. The search help has been updated to ensure it is working correctly and included in this release.

C4C Integration

BDEx 5.0.3 » 5.0.3 Fixes » C4C Integration

When pulling C4C tickets and activities into the Customer Centric Hub, if a customer had multiple C4C tickets, only the first ticket was read; this resulted in an error where if the first ticket was completed, all tickets were displayed in the History Tab.…

Blade

BDEx 5.0.11 » 5.0.11 Enhancements » Blade

Blade Report Blade report will generate a run time error and not complete if the data set to be compiled exceeds 2GB. This limit has only been observed to occur in test systems where invoices have not been processed for several periods in the system. Blade Report…

BPEM Dashboard

BDEx 5.0.17 » 5.0.17 Fixes » BPEM Dashboard

Issue in the Teams dropdown in the BPEM Dashboard was not being populated due to a previous modification that caused the dropdown to become inactive.

Customer Centric Hub

BDEx 5.0.6 » 5.0.6 Enhancements » Customer Centric Hub

The following actions have been added to the context menu for Contracts in the Customer Centric Hub. EC55E Create Move out EC53E Reverse Move-in EC58E Reverse Move-out EC56E Change Move-out Documents FPSEC1 Create Security…

Customer Centric Hub

BDEx 5.0.20 » 5.0.20 Fixes » Customer Centric Hub

Loading BPEM Large numbers of BPEM cases The loading of the Customer Centric Hub work requests could be extremely slow for large accounts with many BPEM records with unassigned processors. This was due in part to the selection of unnecessary data records. This…

Get Work

BDEx 5.0.4 » 5.0.4 Fixes » Get Work

When using wild cards in the skill matrix, later skills would also be using * as the wildcard entry was incorrectly copied causing the error in get work for scenarios only with muliple skill matrixes and sequences. This has been resolved and wild cards are now…

User Administration Dashboard

BDEx 5.0.9 » 5.0.9 Fixes » User Administration Dashboard

Regardless of the user selected from the organizational tree on the left side of the screen, the user administration dashboard displayed the current user in the organization assignment tab. Despite of having option 47 set to Display”, the user was able to…

Dynamic Work Center

Bug Fixes CP 1 Since 5.0.20 » 5.0.20.1 Fixes » Dynamic Work Center

Action – Reassign a Case From the Dynamic work center and the Customer centric hub, a user could right click on a case and after selecting “Reassign case to position” assign the case to a position that had surpassed its end date. This bug has been…

Productivity Report

BDEx 5.0.1 » 5.0.1 Fixes » Productivity Report

Within the Productivity report secondary count did not match the totals in the secondary count due to an assumption that the completion would always be the last step in the process. Therefore, if a user completed a case and then went on to execute additional actions…

Dynamic Work Center

BDEx 5.0.8 » 5.0.8 Fixes » Dynamic Work Center

Dynamic Work Center Within the Dynamic Work Center, in circumstances where a user id exceeded 8 characters, session information could be stored incorrectly. This could lead to inaccurate time recordings; this has been corrected. Organization Assignments folder…

Administration Dashboard

BDEx 5.0.19 » 5.0.19 Enhancements » Administration Dashboard

Get Work Filters User Administration dashboard has been updated to include filter options for selection. 1. Get work logic has been updated to enable filter options to be applied. For example get work can get all items for a work queue but filter them by an…

Productivity Report

BDEx 5.0.20 » 5.0.20 Fixes » Productivity Report

Productivity Report The initiation of the Productivity report from the department option was unsuccessful due to the absence of the evaluation path. The issue was resolved by creating a new evaluation path in the system. Productivity Report Enhancement The…

Customer Centric Hub

BDEx 5.0.1 » 5.0.1 Fixes » Customer Centric Hub

The following fixes have been applied to these modules within the Customer Centric Hub: 1. Invoice History The invoice history tab was not showing correctly when customer had an installment plan.The payment status was updated incorrectly showing the item as open…

5.0.6 Configuration for Team Log

BDEx 5.0.6 » 5.0.6 Enhancements » Team Log » 5.0.6 Configuration for Team Log

BDEx Option has been added to enable the team log date range to be capped – this was added to prevent performance issues by running too much data over too long a period in the live screen. Update table /BTI/MDE_C_OPT for Option 66. When selecting team log…

5.0.11 Fixes

BDEx 5.0.11 » 5.0.11 Fixes

5.0.11 Fixes Fix – Modification of product after delivery to correct faults and performance. Fixes No fixes are included in this enhancement pack

Productivity Report

BDEx 5.0.4 » 5.0.4 Enhancements » Productivity Report

Productivity report core logic was updated to include new fields Incomplete work time This is the time spent in BDEx sessions for work items with status is not deferred or completed at the end of the session. i.e. User launches customer centric hub session to…

Productivity Report

BDEx 5.0.6 » 5.0.6 Fixes » Productivity Report

Productivity Report – Fixed issue with secondary counts when items not completed in order. Updated to ensure all deferred cases are counted.

BPEM Closure Control

BDEx 5.0.2 » 5.0.2 Fixes » BPEM Closure Control

The BPEM closure control program errored when the customer used multiple number ranges for BPEM cases. Issue resolved by using order by and not group by during the select to avoid this error in the future.

BDEx 5.0.15

BDEx Enhancements for 5.0.15 These enhancements identified from Release 5.0.15 to improve performance for specific scenarios encountered in customer data. Enhancement Boomerang

Administration Dashboard

BDEx 5.0.9 » 5.0.9 Enhancements » Administration Dashboard

Direct user search capability added. A user can be directly added and removed from a position in the user page. The position evaluation tree has been updated to display a more efficient path. Various technical changes have been made to limit the number of data…

BDEx 5.0.16

BDEx Enhancements for 5.0.16 These enhancements identified from Release 5.0.16 to improve performance for specific scenarios encountered in customer data. Enhancement Customer Centric Hub

Blade

Bug Fixes CP 1 Since 5.0.20 » 5.0.20.1 Fixes » Blade

Blade Price Calculator The Blade Price Calculator has been fixed to provide the customer the option to ignore reversed or simulated bills from the average price calculations. This has been enabled via the checkbox in the selection screen.

History Tabs

BDEx 5.0.1 » 5.0.1 Fixes » History Tabs

The History Tab was not displaying CRM activity, the issue was resolved by updating the CRM activity to ensure that the correct dates were selected, allowing the items to appear in the History.

Productivity Report

BDEx 5.0.8 » 5.0.8 Fixes » Productivity Report

The average handle time values were inaccurately calculated in certain situations due to an erroneous arithmetic statement. The issue has been rectified, and now two fields, Completed and Incomplete worked time, are visible by default, whereas there were previously…

BDEx 5.0.12

BDEx Fixes and Enhancements for 5.0.12 This patch includes the bug fixes identified from Release 5.0.12 to improve performance and prevent run time errors or bugs for specific scenarios encountered in customer data. Fixes Blade

BDEx 5.0.14

BDEx Fixes and Enhancements for 5.0.14 This patch includes the bug fixes identified from Release 5.0.14 to improve performance and prevent run time errors or bugs for specific scenarios encountered in customer data. Fixes Blade

BDEx 5.0.18

BDEx Fixes and Enhancements for 5.0.18 This patch includes the bug fixes identified from Release 5.0.18 to improve performance and prevent run time errors or bugs for specific scenarios encountered in customer data. Enhancements Blade

BDEx 5.0.10

BDEx Fixes and Enhancements for 5.0.10 This patch includes the bug fixes identified from Release 5.0.10 to improve performance and prevent run time errors or bugs for specific scenarios encountered in customer data. Fixes Boomerang

Personal Worklist

BDEx 5.0.1 » 5.0.1 Fixes » Personal Worklist

There was a runtime error that occurred when users selected all cases in the Personal Worklist when ALV has totals as the top row and user selects all cases run time error was occurring.The identification of the processor was updated to resolve the issue. …

Customer Centric Hub

BDEx 5.0.2 » 5.0.2 Fixes » Customer Centric Hub

Customer Centric Hub Block/Lock work items used the creation date from the contract and therefore displayed the incorrect created on date in the work request list. The logic was updated to get the created date for the specific block/lock type from the change log. …

Customer Centric Hub

BDEx 5.0.5 » 5.0.5 Fixes » Customer Centric Hub

Work Request List Open work request counts are changed during refresh although no new work has been created. There was a “clear” statement missing so on a refresh for a few scenarios a record would end up being counted twice. This has been resolved and…

5.0.16 Enhancements

BDEx 5.0.16 » 5.0.16 Enhancements

BDEx Fixes and Enhancements for 5.0.16 This patch includes the bug fixes identified from Release 5.0.16 to improve performance and prevent run time errors or bugs for specific scenarios encountered in customer data. Enhancements Customer Centric…

BDEx 5.0.13

BDEx Fixes and Enhancements for 5.0.13 This patch includes the bug fixes identified from Release 5.0.13 to improve performance and prevent run time errors or bugs for specific scenarios encountered in customer data. Enhancements BDEx

C4C Integration

BDEx 5.0.6 » 5.0.6 Fixes » C4C Integration

Customer Centric Hub In the Customer Centric Hub, if no C4C data is available for the first Business Partner searched, an issue occurred where the program would incorrectly add a record with an empty date and time to a control table. This entry would cause later…

Productivity Report

BDEx 5.0.3 » 5.0.3 Enhancements » Productivity Report

Within the Productivity report issue with worked count not matching completed + pending cases since overlapping logic has been added. Added a BAdI to the Productivity report to enable customers to update the field catalogue to change the column names in the report…

BDEx 5.0.3

BDEx Fixes and Enhancements for 5.0.3 This patch includes the bug fixes identified from Release 5.0.3 to improve performance and prevent run time errors or bugs for specific scenarios encountered in customer data. Fixes C4C…

BDEx 5.0.11

BDEx Fixes and Enhancements for 5.0.11 This patch includes the bug fixes identified from Release 5.0.11 to improve performance and prevent run time errors or bugs for specific scenarios encountered in customer data. Enhancements Blade User Administration…

Manager View

BDEx 5.0.1 » 5.0.1 Enhancements » Manager View

In the Dynamic Work Center, Manager View, user selections are available. This enables managers to select their team members into views to break down large teams and prevent memory issues when asking BDEx to load all cases for a large population. Team members can be…

User Administration Dashboard

BDEx 5.0.7 » 5.0.7 Enhancements » User Administration Dashboard

To improve performance when loading the application, the full list of users in the system will no longer be pre-loaded. A search query like “USERNAME” or “ORG UNIT” “Billing Team” “Bill” can be entered to get the corresponding results. Searching with…

BDEx 5.0.7

BDEx Fixes and Enhancements for 5.0.7 This patch includes the bug fixes identified from Release 5.0.7 to improve performance and prevent run time errors or bugs for specific scenarios encountered in customer data. Fixes Dynamic Work Center Enhancements User…

BDEx 5.0.17

BDEx Fixes and Enhancements for 5.0.17 This patch includes the bug fixes identified from Release 5.0.17 to improve performance and prevent run time errors or bugs for specific scenarios encountered in customer data. Fixes BPEM Dashboard Enhancements Blade…

BDEx 5.0.5

BDEx Fixes and Enhancements for 5.0.5 BDEx Fixes and Enhancements for 5.0.5 This patch includes the bug fixes identified from Release 5.0.5 to improve performance and prevent run time errors or bugs for specific scenarios encountered in customer…

Performance Improvements

BDEx 5.0.20 » 5.0.20 Enhancements » Performance Improvements

Changes have been made to the way the following reports handle intervals for processing of large amounts of data. The reports listed below should see improved performance after installing this enhancement pack. BPEM Aging Boomerang Repeat Work Analytics BPEM…

BDEx 5.0.9

BDEx Fixes and Enhancements for 5.0.9 This patch includes the bug fixes identified from Release 5.0.9 to improve performance and prevent run time errors or bugs for specific scenarios encountered in customer data. Fixes User Administration Dashboard Customer…

BDEx 5.0.2

BDEx Fixes and Enhancements for 5.0.2 This patch includes the bug fixes identified from Release 5.0.2 to improve performance and prevent run time errors or bugs for specific scenarios encountered in customer data. Fixes Productivity Report Customer Centric…

BDEx 5.0.4

BDEx Fixes and Enhancements for 5.0.4 This patch includes the bug fixes identified from Release 5.0.4 to improve performance and prevent run time errors or bugs for specific scenarios encountered in customer data. Fixes Get Work Watched…

Administration Dashboard

Bug Fixes CP 1 Since 5.0.20 » 5.0.20.1 Fixes » Administration Dashboard

Assigning users to positions in the Organizational Structure When added to a position using the User Administration Dashboard, the percentage for the added user was set to 0%, it is now set to 100% Before the bug fix After the bug fix Copy…

BDEx 5.0.20

BDEx Fixes and Enhancements for 5.0.20 This patch includes the bug fixes identified from Release 5.0.20 to improve performance and prevent run time errors or bugs for specific scenarios encountered in customer data. Fixes Productivity Report Blade Customer…

BDEx 5.0.0

BDEx Fixes and Enhancements for 5.0.0 This patch includes the bug fixes identified from Release 5.0.0 to improve performance and prevent run time errors or bugs for specific scenarios encountered in customer data. Fixes Fix – Modification of product after…

BDEx 5.0.8

BDEx Fixes and Enhancements for 5.0.8 This patch includes the bug fixes identified from Release 5.0.8 to improve performance and prevent run time errors or bugs for specific scenarios encountered in customer data. Fixes Customer Centric Hub Dynamic Work…

BDEx 5.0.19

BDEx Fixes and Enhancements for 5.0.19 This patch includes the bug fixes identified from Release 5.0.19 to improve performance and prevent run time errors or bugs for specific scenarios encountered in customer data. Fixes Customer Centric Hub Enhancements BPEM…

BDEx 5.0.1

BDEx Fixes and Enhancements for 5.0.1 This patch includes the bug fixes identified from Release 5.0.1 to improve performance and prevent run time errors or bugs for specific scenarios encountered in customer data. Fixes History Tab Personal…

BDEx 5.0.6

BDEx Fixes and Enhancements for 5.0.6 This patch includes the bug fixes identified from Release 5.0.6 to improve performance and prevent run time errors or bugs for specific scenarios encountered in customer data. Fixes Productivity Report Watchlist…

Introduction

The patches listed includes the bug fixes and enhancements identified since to prevent run time errors or bugs for specific scenarios encountered in customer data. BDEx 5.0.0 (Released May 1, 2021) BDEx 5.0.1 (Released June 1, 2021) BDEx 5.0.2 (Released December 1,…