Basis Technologies offer an online forum containing over 1000 searchable Frequently Asked Questions relating to ActiveControl. These FAQs cover many of the common error / warning messages that might be experienced during usage, and also useful HOW TO knowledge articles to perform many of the common operations within the product.
The online forum can be accessed via the following URL:
https://support.basistechnologies.com
We strongly encourage all of our customers (in particular ActiveControl Administrators and Basis team) to register for accounts on our website, and actively make use of this forum.
It not only helps our customers be more self-sufficient and resolve common issues quickly and without the need for Basis Technologies involvement, but also helps Basis Technologies better understand the common challenges our customers are facing.
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