Fields for polling items

Task headers

EXTSYS_NO Integration system number
SEQUENCE_NO sequence
EXTERNAL_REF Field in external system or value
DATAFORMAT string, timestamp or constant

Notes: when data format is set to C external_ref is a Constant value to be assigned to the AC field

When the external_ref includes a [] means it’s a table. Must match another in tefieldref

POLF is linked to /BTI/TE_INT_MAPP this is used to map what an external system sends, only the primary AC tables relevant for a Business Task creation. as custom field 12 to the group.

POLF is linked to /BTI/TE_INT_CONV this is used to convert AC against ticket field values.

Sequence 1 – Initial Create instruction
Sequence 2 – Update instructions
TEFIELDREF = custom field – Jira Epic


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