The integration framework can also take into account value conversions. For instance where a value in ActiveControl could equal one thing maybe its corresponding value in an external could be different although they both mean the same thing. For example:
A AC priority maybe ‘1’ for ‘Low’ however, the same ‘Low’ priority in a Remedy system for example could be ‘4’.
The table ‘/BTI/TE_INT_CONV’ can be used to map the two values together and address these issues.
|/BTI/TE_INT_CONV – AC Integration Conversion Table|
|EXTSYS_NO|| Main external system identifier, this is the identifier of the system that you wish to integrate with we can have as many systems as we want.
An example of this could be:
– Solution Manager
– HP ALM
|EXTSYS_NAME||Full description of external system|
|EXTERNAL_REF||This is the field name of the external field that is on the system to be integrated with.|
|EXTFLD_ID||This is the AC field value that the conversion needs to take place on.|
|EXTFLD_VAL|| This is the converted value that needs to be fed into the integrated system.
For example in our OOTB box example we are performing Solution Manager Integrations only on certain types of task and these types of tasks are set up in solution manager as Support Notification ticket types.
/BTI/TE_INT_CONV = AC Integration Conversation Table – codes found in SE16 table