The following are examples of integration failures, in terms of error message that will seen via SLG1 and likely root-cause.

|_. Error |_. Error Probably Root Cause | | Communication failure for system NN polling item. HTTP request receive failed for integration system NN | The integration was not possible due to JIRA unavailability. | | Communication failure for system NN polling item. HTTP request receive failed for integration system NN | The integration was not possible due to communication issue. | | Connection failed for integration system NN on port NN | There is an issue with the RFC being used for the integration. This can be validated via SM59 | | Creation of task [ES-NNNN] failed: Mandatory field not set: IP Reference | A field is configured as mandatory within ActiveControl, but no information has been passed across from JIRA. | | Unknown process code & for integration system & | Configuration issue – probably referring to something that does not exist in /BTI/TE_INT_PC | | WS call failed for integration system 00 with code 404 not found | There is an issue with the JIRA Query, probably one of the following: • URL is invalid
URL is valid but user has no authority
URL runs but doesn’t find expected data – e.g. if AC and JIRA are out of sync | | AC field [ABCDE] not found for integration system NN polling item 000000000N | Configuration issue. Mismatch in JIRA and ActiveControl, AC field does not exist. | | External field & not found for integration system NN polling item NN | Configuration issue. Mismatch in JIRA and ActiveControl, JIRA field does not exist.

No transition to status NNNNN allowed for task {ES-NNNN) in integration system 01. An unexpected status move was done in JIRA/AC,
Failed to update task NNNNN Integration was not possible, probably because the AC Business Task was deleted.

/BTI/TE_INTERGRATION 000 & & & &
/BTI/TE_INTERGRATION 002 Connection failed for integration system & on port &
/BTI/TE_INTERGRATION 003 HTTP request send failed for integration system &
/BTI/TE_INTERGRATION 004 HTTP request receive failed for integration system &
/BTI/TE_INTERGRATION 005 WS call failed for integration system & with code & &
/BTI/TE_INTERGRATION 006 Unknown process code & for integration system &
/BTI/TE_INTERGRATION 007 Error building mapping tree for integration system & polling item &
/BTI/TE_INTERGRATION 008 Error building inbound structure for integration system & polling item &
/BTI/TE_INTERGRATION 009 Error deserializing response for integration system & polling item &
/BTI/TE_INTERGRATION 010 Error mapping inbound fields to AC for int. system & polling item &
/BTI/TE_INTERGRATION 011 Trying to map non existing line & of table &
/BTI/TE_INTERGRATION 012 Failed to process task & for integration system & polling item &
/BTI/TE_INTERGRATION 013 Task & skipped for integration system & polling item &
/BTI/TE_INTERGRATION 014 Task & processed successfully for integration system & polling item &
/BTI/TE_INTERGRATION 015 Inconsistent field mapping & treated both as field and structure
/BTI/TE_INTERGRATION 016 WS call failed for integration system & polling item & with code & &
/BTI/TE_INTERGRATION 017 Communication failure for system & polling item &
/BTI/TE_INTERGRATION 018 Creation of task & failed: &
/BTI/TE_INTERGRATION 019 Task & created successfully
/BTI/TE_INTERGRATION 020 Test results entry failed for task & in target & : &
/BTI/TE_INTERGRATION 021 Test results entered for task & in target &
/BTI/TE_INTERGRATION 022 Tests for task & recorded in & locations
/BTI/TE_INTERGRATION 023 & errors approving task & in
/BTI/TE_INTERGRATION 024 No open testseries found for task &
/BTI/TE_INTERGRATION 025 Failed to update task &: &
/BTI/TE_INTERGRATION 026 Task & updated successfully
/BTI/TE_INTERGRATION 027 Starting to poll integration system & item &
/BTI/TE_INTERGRATION 028 Log not initialized subobject & not created for log object /BTI/AC
/BTI/TE_INTERGRATION 029 No transition to status & allowed for task & in integration system &
/BTI/TE_INTERGRATION 030 Transition & might require extra fields for task & in int. system &
/BTI/TE_INTERGRATION 031 AC field & not found for integration system & polling item &
/BTI/TE_INTERGRATION 032 External field & not found for integration system & polling item &
/BTI/TE_INTERGRATION 033 AC table & not found
/BTI/TE_INTERGRATION 034 External table & not found

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