The following are examples of integration failures, in terms of error message that will seen via SLG1 and likely root-cause.
| Error | Error Probably Root Cause |
|---|---|
| Communication failure for system NN polling item. HTTP request receive failed for integration system NN | The integration was not possible due to JIRA unavailability. |
| Communication failure for system NN polling item. HTTP request receive failed for integration system NN | The integration was not possible due to communication issue. |
| Connection failed for integration system NN on port NN | There is an issue with the RFC being used for the integration. This can be validated via SM59 |
| Unknown process code & for integration system & | Configuration issue – probably referring to something that does not exist in /BTI/TE_INT_PC |
| WS call failed for integration system 00 with code 404 not found | There is an issue with the JIRA Query, probably one of the following: • URL is invalid • URL is valid but user has no authority • URL runs but doesn’t find expected data e.g. if AC and JIRA are out of sync |
| AC field [ABCDE] not found for integration system NN polling item 000000000N | Configuration issue. Mismatch in JIRA and ActiveControl, AC field does not exist. |
| External field & not found for integration system NN polling item NN | Configuration issue. Mismatch in JIRA and ActiveControl, JIRA field does not exist. |
| No transition to status NNNNN allowed for task {ES-NNNN) in integration system 01. | An unexpected status move was done in JIRA/AC, |
| Failed to update task NNNNN | Integration was not possible, probably because the AC Business Task was deleted. |
/BTI/TE_INTEGRATION 000 & & & &
/BTI/TE_INTEGRATION 002 Connection failed for integration system & on port &
/BTI/TE_INTEGRATION 003 HTTP request send failed for integration system &
/BTI/TE_INTEGRATION 004 HTTP request receive failed for integration system &
/BTI/TE_INTEGRATION 005 WS call failed for integration system & with code & &
/BTI/TE_INTEGRATION 006 Unknown process code & for integration system &
/BTI/TE_INTEGRATION 007 Error building mapping tree for integration system & polling item &
/BTI/TE_INTEGRATION 008 Error building inbound structure for integration system & polling item &
/BTI/TE_INTEGRATION 009 Error deserializing response for integration system & polling item &
/BTI/TE_INTEGRATION 010 Error mapping inbound fields to AC for int. system & polling item &
/BTI/TE_INTEGRATION 011 Trying to map non existing line & of table &
/BTI/TE_INTEGRATION 012 Failed to process task & for integration system & polling item &
/BTI/TE_INTEGRATION 013 Task & skipped for integration system & polling item &
/BTI/TE_INTEGRATION 014 Task & processed successfully for integration system & polling item &
/BTI/TE_INTEGRATION 015 Inconsistent field mapping & treated both as field and structure
/BTI/TE_INTEGRATION 016 WS call failed for integration system & polling item & with code & &
/BTI/TE_INTEGRATION 017 Communication failure for system & polling item &
/BTI/TE_INTEGRATION 018 Creation of task & failed: &
/BTI/TE_INTEGRATION 019 Task & created successfully
/BTI/TE_INTEGRATION 020 Test results entry failed for task & in target & : &
/BTI/TE_INTEGRATION 021 Test results entered for task & in target &
/BTI/TE_INTEGRATION 022 Tests for task & recorded in & locations
/BTI/TE_INTEGRATION 023 & errors approving task & in
/BTI/TE_INTEGRATION 024 No open testseries found for task &
/BTI/TE_INTEGRATION 025 Failed to update task &: &
/BTI/TE_INTEGRATION 026 Task & updated successfully
/BTI/TE_INTEGRATION 027 Starting to poll integration system & item &
/BTI/TE_INTEGRATION 028 Log not initialized subobject & not created for log object /BTI/AC
/BTI/TE_INTEGRATION 029 No transition to status & allowed for task & in integration system &
/BTI/TE_INTEGRATION 030 Transition & might require extra fields for task & in int. system &
/BTI/TE_INTEGRATION 031 AC field & not found for integration system & polling item &
/BTI/TE_INTEGRATION 032 External field & not found for integration system & polling item &
/BTI/TE_INTEGRATION 033 AC table & not found
/BTI/TE_INTEGRATION 034 External table & not found
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